To All Valued Customers:
Recently, counterfeit products falsely bearing our company's name and unauthorized illegal trading activities have been identified in the market. To protect the legitimate rights and interests of our customers and to ensure product quality and after-sales service, we hereby issue the following official announcement:
- Authorized Purchase Channels Our company assumes quality assurance responsibility ONLY for products purchased through the following authorized channels:
- Online orders placed through our official website （https://www.ferroxcube.com/）;
- Our authorized regional sales representatives;
- Our officially announced authorized distributors.
（https://www.ferroxcube.com/en-global/contact/distributors）
- Quality Assurance Statement For products purchased through the above authorized channels, our company provides comprehensive quality assurance and after-sales services. Our company shall be directly responsible for any product quality issues.
III. Disclaimer for Unauthorized Channels For products purchased through unauthorized channels (including but not limited to unauthorized third-party platforms, personal reselling, illegal trading, etc.):
- Our company cannot guarantee the authenticity or quality of such products;
- Our company does NOT provide any after-sales service or technical support;
- Our company shall NOT be held liable for any losses arising from the purchase of such products.
- Important Notice All customers are advised to remain vigilant and guard against fraud. Please verify the authorization status of any sales channel before making a purchase. We recommend checking the list of authorized distributors on our official website or contacting the official sales representative for your region.
If you identify any suspected counterfeit products or illegal sales activities, please report them to our company promptly.
Report Hotline / Email: oscar.perez@yageo.com
